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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Return Policy
To return a purchase of physical products, your items must meet the following conditions:
- Be returned within 30 days of your delivery date
- Be in its original, unused, unaltered condition
- Be returned with original tags and packaging
If you wish to return your purchase, please contact shop@roskilde-festival.dk with subject line "Return Order xxxxx".
The price of our return labels is deducted from your refund when the return order is processed.
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